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Resolving Faulty and Defective Workmanship by Your Builder

Building Inspections to help resolve building defects fast! 

Building your dream home can either be a very exciting time for you and your family, or an extremely stressful experience. Most of the time thankfully, when we do building inspections in Perthbuilders get it right and peoples dreams are realised. However, on the odd occasion things don’t go to plan, getting problems rectified by your builder in a timely manner can be frustrating and stressful if you don’t follow a definitive process.  

Many builders offer a lifetime structural warranty on homes they build, which is great. This warranty generally covers the structural elements of the building I.e. footings, ground slab, exterior walls, interior walls, ceiling frame and roof frame. But what about those other defects that aren’t associated with the building structure like roof leaks, window leaks, ceilings cracking, drummy tiles, sinking paving just to name a few. Few people realise that the Home Building Contract Act of 1991 obligates builders to rectify all faulty and defective workmanship for a period of 6 years after the date of practical completion.  

We understand conveying issues and problems with your home to your builder can be difficult to articulate in a manner that will get resolved in a timely fashion. Most people will reach for their smartphone, take a bunch of photos and draft an email to the best of their ability and send off to their builder with an expectation that their issues and problems will be promptly actioned.  

Most builders are great and have a dedicated maintenance division and can attend to issues in a timely manner. However, some may not be as responsive. 

Some homeowners, unfortunately, get the run around from their builder because the information they supply is not very clear and in a format the builder can easily interpret.  

To assist homeowners in having their faulty and defective workmanship actioned by their builder in a timely manner we developed a unique Defect Liability Report.

This Defect Liability Report captures faulty and defective workmanship in accordance with Australian Standard 4349.0. The report details issues clearly and in a way that allows the builder to understand the location of the issue, the type of issue, why it is an issue and most importantly, what needs to be done about it.

We believe most builders want to do the right thing most of the time however, on the odd occasion your builder is not responding there is a clear, prescribed pathway through the Building Commission complaints process that will ensure an outcome.

The Building Commission’s process is very simple and involves 4 steps:

Notice of Proposed Complaint Building Commission
Notice of Proposed Complaint Building Commission

You will be required to pay a fee to the Building Commission of $119 (current at 1st June 2021). The Building Commission will accept a valid complaint based on the nature of the complaint and the information provided. The Building Commission will make an assessment and/or send an inspector to site to further investigate.

In our experience successful complaints are accompanied by reports that clearly substantiate issues and problems with our client’s home. Considering the Building Commission may send out their own inspector, Home Integrity’s Defect Liability Report is the perfect evidence to accompany the Notice of Proposed Complaint to the Builder or Building Complaint to the Building Commission.  

“I’ve found the team at Home Integrity invaluable and helpful, navigating through some complex building industry issues. We have used other inspectors in the past but found Home Integrity’s professionalism and willingness to go that extra mile to get the job done is most rewarding.”
Petro, Building Manager

Where a valid claim has been made, a Building Remedy Order will be issued which will prescribe the action for each item the builder must take within a specified timeframe. Or if there is no action required by the builder the Building Commission may elect to dismiss the item and gives reasons as to why.

If you would like an expert in your corner to assist with this process, please call 08 8375 8130 or Contact Us and we can discuss your unique situation and the recommended path forward.